Our returns policy
We understand that you may occasionally want to return items that are not suitable.
To return an item from the UK,
Please note the following exceptions: .
Personalised items and customs purchased online from the Bee happy Organic site with the above and cannot be returned This applies to faulty items also.
Returned items will be refunded provided that you do not use the item, it is in the same condition, and includes full packaging as when you first bought it, completes with tags; including any free gifts with purchase and that you have taken reasonable care to ensure that any item is returned to us safely and not damaged in transit.
If you paid for delivery for your order you are liable to pay all postage fees. You would only be refunded for delivery if the item was faulty, there was an issue with delivery or at the discretion of Bee happy Organic In accordance with the Consumer Contracts Regulations (2013)
Note also, that you will not receive a refund if the free gift with purchase is not also returned with your order.
We aim to process refunds no later than 10 working days after receipt of the goods back.
In the unlikely event of the goods being faulty, please contact us at beehappyorganic1@gmail.com soon as possible.
6. Cancellations
In exceptional circumstances, we may unintentionally publish inaccurate information on the site (e.g. the price, description or availability of a product that you have ordered). In such instances we may have to cancel your order at any time up to the point we dispatch your order, even if you have received your Order Confirmation email. In this unlikely event, you will receive a full refund of any charges already paid.
Should we withdraw our Returns Policy above or if there are Bee happy Organic to which the Returns Policy does not apply, then your right to cancel an order will be governed by the remainder of this Clause 6.
You have the right to cancel or return your order for an Bee happy Organic products within 15 days of receipt.
You can request to cancel your order for Bee happy Organic Product during this time by emailing 1beehappyorganic1@gmail.com or the next working day, meaning it is not often possible for us to cancel your order with such a quick turnaround.
You must take reasonable care of the Bee happy Organic Product while it is in your possession. If you cancel during the 15 day cancellation period and return the Bee happy Organic Product in good condition, then you will receive a refund of all monies received, including the outbound delivery cost.
If you require a refund on a discounted Bee happy Organic Product, please note that you will be refunded the discounted price.
